Case Study:
The Young People’s Support Foundation [Case Study]

The challenge

The Young People’s Support Foundation (YPSF) provides a range of services to young people, such as practical advice for those facing homelessness, or support in finding employment or even learning to budget. It is imperative, therefore, that budgets are used in the most effective way possible and funds are seen to go a long way. (Update: Centrepoint merged with Young People’s Support Foundation (YPSF) in 2017).

The diagnosis

With that in mind, Synextra undertook a full infrastructure audit to determine the most cost-effective way to fulfil the brief of updating the YPSF’s networks and hardware across the board. The existing hardware setup needed updating with a focus on the longevity of replacement equipment. Current software was antiquated and performing badly – in many cases logging on could take up to five minutes! Other issues included an archaic and expensive telephone system and lack of Wi-Fi for staff and visitors.

The solution

The first step was to update the hardware using IGEL thin client units, which with no moving parts offered a considerable life span. Next came the implementation of our fully managed Smartstac virtual desktop solution, based on a cloud server and including Microsoft Office 13 and Wi-Fi in all key areas, ensuring lightning-fast efficiency and performance.

What’s great about the improvements that Synextra have made is the fact that they offered us a fully managed solution from start to finish. They are looking after everything from the desktop computers themselves to the network, internet, phones and hosting. If anything goes wrong we only need to make one call to one number, and the fantastic ongoing support offered by Synextra means staff know an engineer is on the end of the phone whatever time of day or night. We have peace of mind and can concentrate on the important stuff – the charity work itself. Alex Sporidou, Deputy to the CEO

The conclusion

The Young People’s Support Foundation (YPSF) is delighted to report that IT incidents are significantly reduced with huge improvements in staff productivity. Telephony bills for calls between sites are now free, with an overall 60% saving on telephone costs.

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