Synextra delivers “life critical” solutions for suicide charity PAPYRUS.
PAPYRUS is the national charity dedicated to the prevention of young suicide. It exists to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.
With its head office located in Warrington, Cheshire, PAPYRUS was looking to expand its reach across the UK by opening new offices in Birmingham, London, Cardiff and a second office in Warrington.
As part of this significant addition to its estate, PAPYRUS required an IT infrastructure that could deliver joined up working, better communication, reliability, scalability and complete peace of mind as regards security of its data. It began looking for a technology partner that could deliver true 24x7 support and help it with the technology challenges that lay ahead.
PAPYRUS chose to work with Synextra on the implementation of a Multiprotocol Label Switching (MPLS) network with unified threat management at the firewall edge to stop any malware or viruses, providing resilient connectivity in every location. Security was a key requirement of the new solution.
Since the nature of PAPYRUS’s work is often ensuring their people are available at all times for those in need, its IT infrastructure must also deliver on that promise – the technology must provide the charity with connectivity to those who need it at the exact moment it’s required.
Synextra implemented Citrix cloud - utilising its VMWare Enterprise cloud infrastructure and providing secure access using thin clients – “desktop in the cloud”. It also provided the mission critical telephony solution for PAPYRUS’s Hopeline service - the suicide prevention line which offers help to those young people at risk of suicide or those who are worried about someone who is.
“What Synextra does for PAPYRUS is not just mission critical – it’s life critical, and we chose to work with Synextra because they understand that - and what it means,” explains Ged Flynn, chief executive, PAPYRUS.
“From the start, Synextra grasped our needs and how to help us deliver a resilient, scalable network that can grow with our requirements over time. I’ve put the 24x7 pledge to the test with ‘out of hours’ requests too, and the team provide a truly around-the-clock service.”
Going forward, Synextra is implementing Microsoft Teams across all offices with room-based systems to enable effective communications without the need to travel.
The new infrastructure has enabled the rapid set up of new offices and services across the estate, allowing the PAPYRUS staff to focus on the job of helping young people, rather than having to worry about IT issues.
The new technology undoubtedly delivers one standardised way of working to all employees and removes the requirement to employ any IT staff – leaving it to experts who understand what needs to be carried out to keep everything up to date and functioning.
“The biggest benefit to me as chief executive is that I have a trusted partner, day or night that I can totally rely upon which means that I don’t need to worry – I can focus on the objectives of our charity and ultimately on the important job of helping young people at a difficult point in their lives,” said Ged Flynn, chief executive, PAPYRUS.
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