What is Voice over Internet Protocol? - Synextra Ltd

Sean Worrall

What is Voice over Internet Protocol?

VoIP stands for Voice over Internet Protocol. Sometimes the same service is called Voice over Networks (VoN) or Voice over Broadband (VoB) or, simply, internet telephony.

While the names do sound a little scary and over-technical, the technology is really quite simple. Basically, VoIP allows you to make low-cost telephone calls over the internet to anywhere in the world.

There are a number of handy benefits to upgrading your landline to a virtual telephone system and lower costs are only the beginning.

VoIP systems tend to be of higher quality, come with more features and are more flexible than their wired-in brothers. As was listing the benefits of virtual telephony systems, we’ve tried to answer some of the most important questions for business leaders.

How does VoIP work?

Landline technology has only been updated sparingly since it was invented at the start of the 20th Century. We like to think of Voice over IP as the evolutional next step-up from wall-wired phones.

Essentially the technology replaces wires with the internet. When you speak into a VoIP telephone it converts your voice into digital information or data which is then transmitted over the internet, just like an email. On the receiving end of your call, the information is converted back into your voice – clear as day.

With a VoIP system, you are really paying for the broadband connection – this means that you can pay per user or per connection, enjoying a predictably low-cost telephony service.

Is VoIP right for my business?

In short, yes.
If you and your team make several calls a day and are anticipating growth now or at some point in the future then a VoIP phone system is right for you.

Advantages of VoIP

Scalability – Legacy phone systems such as ISDN systems can be clunky and expensive; they are also limited to either 2 or 30 channels per circuit, making it very hard to scale up effectively. With a VoIP system, this is not a problem and you can add more employees with ease.

More features – There is a whole range of features which were either not available or extremely expensive on landline systems. Features include things like voicemail, email voicemail and on-hold music of your choice.

Flexibility – Phones can be moved across the office with limited fuss. There is even scope to travel with your phone number if you have a business trip.

Cheaper – For almost every business, a VoIP system will work out cheaper than an ISDN system. But don’t think of VoIP as ‘the cheap option’, because it’s normally also of higher quality (note: the quality of a virtual telephone system depends heavily on the quality of the internet connection, our engineers recommend that you couple any VoIP system with a superfast broadband connection).

Easier to fix – Most VoIP problems can be fixed remotely and in a couple of minutes. There’s no need to shut down operations or call in an engineer.

Why choose Synextra?

Here at Synextra, we pride ourselves on providing a quality service. We handle every aspect of your IT services with the highest level of care – from changeover and installation to daily management we are always by your side.

Many of our customers chose Synextra because they were tired of being passed from help centre to help centre, without anyone getting anywhere near the cause of the problem. We never ignore or shirk away from problems – in fact, our analysts are constantly monitoring systems and actively trying to predict problems before they affect your business.

Talk through your business telephony needs today. Call 0161 883 1383


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