Microsoft Azure Support Services

We don’t just maintain your cloud,
we elevate it.

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With cloud adoption accelerating, managing Azure effectively has become a real challenge for IT teams, as technology evolves at lightning speed.  

Our Azure cloud support service goes beyond just keeping the lights on. We take the weight off your IT staff by taking a hands-on approach to optimising and refining your setup, ensuring you get the best performance, security, and value from your cloud investment. 

We don’t just provide cloud support – we help you unlock the full power of Azure.

What can you expect from our Azure Support Service?

Expert Azure Management

Keep your cloud always running smoothly

Managing your Azure cloud environment can be complex, but with Synextra, it’s seamless. Our high-density team of Azure experts takes ownership of your platform, ensuring it’s optimised, secure, and running smoothly. From proactive monitoring to managing configurations and ensuring best practices, we provide continuous oversight that keeps your environment in top shape. With direct access to specialists, any issues are swiftly identified and resolved, so you can trust that your Azure infrastructure is always performing at its best. 

Security and Compliance

End-to-end security for your Azure cloud environment

We build a strong security foundation for your Azure cloud environment, combining real-time monitoring with proactive threat detection to keep risks at bay. Our team enforces best practices to strengthen your defences and responds swiftly to any potential threats. And when you’re ready to step up your security game, we can seamlessly integrate a full Security Operations Centre (SOC) service to provide even greater protection. 

Azure Virtual Desktop

Flexible, scalable and secure workspaces

Azure Virtual Desktop (AVD) gives your team a secure, centrally managed Windows desktop they can access from anywhere. Whether working remotely or in the office, users get the same seamless experience across Windows, Mac, iOS, and Android devices. With built-in security, role-based access, and centralised management, IT teams spend less time on support and more time driving innovation. Plus, AVD scales with your business, so you only pay for what you needmaking flexible working both cost-effective and secure. 

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Fully Optimised Cloud

High performance without wasting budget

We fine-tune your setup to eliminate bottlenecks, right-size resources, and optimise workloads, ensuring you get the speed and reliability you need without overspending. From storage and networking to compute and databases, we make sure every element of your Azure cloud environment is running at its best while keeping costs under control. The result? A fully optimised Azure platform that delivers maximum performance without wasted budget.

What our customers say

Freedom Services Group

Executive Director of Technology

“Synextra are able to use their expertise and their experience to quickly resolve problems, really understand our business, and it really allows us to then concentrate on what we’re doing. We’ve worked with Synextra for a long time and we’re really happy with them – very responsive, very supportive, will give really good suggestions that make perfect sense. They’re really good and we see them as a key strategic partner for the future.”

Movera

Chief Technology Officer

“Partnering with Synextra has provided the platform we need to drive greater efficiency, enabling us to continually transform our business. Our development team can now work rapidly and enact meaningful change, thanks to robust and responsive infrastructure support and direct access to Azure experts. Synextra’s expertise ensures our systems are always up-to-date, secure, and capable of handling our growing needs. We couldn’t be happier with the impact Synextra has had on our business.”

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Why Synextra?

We’re Synextra, a Microsoft Azure Cloud Service Provider, and we’re setting the new standard for what a modern cloud partner should be. We take extreme ownership of your IT environment, working tirelessly to resolve issues – even those outside our typical remit – without shifting blame or making excuses.

Our highly specialised team of Azure experts is at the heart of what we do. We know that there is nothing worse than having to explain yourself multiple times, so our high density of experts means faster solutions, fewer escalations, and consistent high-quality results from day one.

Breaking down the barriers to expert knowledge is at the core of our service. At Synextra, clients have direct access to our technical specialists and business leaders – no gatekeeping or lengthy waiting times. Through dedicated instant messaging channels, you’ll quickly access the support needed to resolve challenges fast, preventing bottlenecks and keeping your projects moving.

Frequently Asked Questions

Does Microsoft provide their own Azure Support?

Microsoft provides a number of different support plans for Microsoft Azure and Microsoft 365 including both paid and free plans. However they do not offer a direct hands on Azure support service like a Managed Service Provider such as Synextra can provide. An MSP can take control of managing your cloud platform so you don’t have to.

What’s a Cloud Managed Service Provider (MSP)?

A Cloud MSP is a company that manages a customer’s cloud environments for them. This can include a number of different services such as network, infrastructure, security and cloud optimisation. They can also help out with migrating infrastructure into the cloud and any support customers may need with their cloud infrastructure.

An MSP can take care of the technical side of the business so operations can run much more smoothly.

How can Synextra help with cloud migration?

Cloud migration is one of the most important things an expert Azure MSP can do; moving companies from their hard-to-manage legacy hardware and onto the cloud.

At Synextra, we plan and execute migrations big and small, moving your data, apps, SaaS connections and services to your shiny new Azure infrastructure. We strive to make this important part of your cloud lifecycle as seamless and stress-free as possible, so you’ll be up and running again with minimal downtime.

How is security managed in Microsoft Azure?

Cloud security is an essential part of any Microsoft Azure support services. The best MSPs will make sure your environment is secure by managing identity and access management, configuring firewalls, and deploying malware protection. They can provide the latest security patches for your devices, as well as offering real-time monitoring to identify any threats quickly. Planning and preparing for disaster recovery is also a key part of any cloud security setup.

With Synextra’s Secure+ tier, we integrate Azure Sentinel for top-notch log capturing and event correlation. We proactively review security alerts in just 30 minutes, without overloading you with alerts. We also scan all external web apps for vulnerabilities, and manage them effectively within an included time frame. There’ll also be a clear path towards a future SOC if you’re considering it. So you’ll have peace of mind knowing we’ve got your Azure estate covered on all things security.

Can you support a hybrid cloud setup?

Absolutely! Whether your setup involves only Azure resources on the public cloud, or is a multi-cloud or hybrid cloud (a mix of on-premises and cloud), we can support you.

What’s the cost of Azure Support Services?

Azure Support Service pricing is usually a bespoke cost, as it can depend on various factors such as current infrastructure and the scope of the desired setup. Get in touch with us to find out how much estimated costs might be.

How does Azure support DevOps and automation?

DevOps can be a complicated affair. With so many moving parts and people to keep in the loop, it’s easy to get overwhelmed. But thankfully, Azure has plenty of tools for automating the tricky stuff. From Power Automate (formerly Flow) to Logic Apps and Pipelines to automated deployments and release notes, Azure gives you access to an arsenal of helpful workflow boosts.

What types of migrations does Azure support?

Azure supports various types of migrations, such as Data Migration, Database Migration, and IaaS migration. For example, you can move your SQL Server databases to Azure using the Azure Database Migration Service. For partial migrations, Azure’s Hybrid Cloud solutions allow you to maintain a balance of on-premises and cloud-based workloads.

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If you want to know which cloud is right for you, the team at Synextra can help you choose a fast, ultra-secure cloud environment that delivers you a competitive advantage.

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